Shipping and Delivery
We ship items out as soon as possible, but this may not always be the same day as your order. In general, please add 3-5 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description with an anticipate delivery date. If you have any questions about the lead time on a specific item, please contact us with your questions.
You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
International Shipping
We do ship internationally.
There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
No Shipping Days
Pacific Concepts will be closed the following days in 2014. No orders will ship these days; however, you can still order through the website as usual.
- New Years – Friday, December 30
- Memorial Day – Monday, May 30
- Independence Day – Monday July 4-Tuesday, July 5
- Labor Day – Monday, September 5
- Thanksgiving Day – Thursday, November 24
- The day after Thanksgiving Day – Friday, November 25
- Christmas Day – Plant Shutdown Friday December 23 - Thursday, December 29
